Privacy Policy
Effective Date: September 24, 2026 Last Updated: September 24, 2026
LivSmart ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our websites, contact us, or use our services.
This policy applies to:
- livsmartsolar.com (solar, battery storage, and smart home services)
- ilivsmart.com (LivSmart Luxury Lighting, permanent architectural lighting)
It also applies when you call us, text us, submit a form, or request a consultation or quote.
1. Information We Collect
Information you give us directly
When you fill out a form, request a consultation, request a quote, download a guide, or contact us by phone, text, or email, we may collect:
- Your name
- Your email address
- Your mobile or landline phone number
- The street address of the property you are asking us about
- Any other information you choose to include in a message or form field
Information collected automatically
When you visit our websites, we and our service providers may automatically collect:
- IP address and approximate location derived from it
- Browser type, operating system, and device type
- Pages viewed, time spent on each page, and referring website
- Date and time of your visit
- Cookie identifiers and similar identifiers set by our advertising and analytics partners
Information from advertising platforms
If you reach our site by clicking an advertisement, we may receive click identifiers (for example, a Meta click ID) that let us connect your visit to the advertisement you clicked.
Information we do not collect
We do not request or knowingly collect Social Security numbers, driver's license numbers, financial account numbers, payment card numbers, or health information through our websites. If a financing application is part of your purchase, that application is handled by a separate lender under that lender's own privacy policy.
2. How We Use Your Information
We use your information to:
- Respond to your inquiry and schedule your consultation
- Prepare and deliver estimates, designs, and quotes
- Contact you by phone, text, and email about your consultation, project, or service
- Provide and support the products and services you purchase
- Send you information about our products, services, promotions, and referral offers
- Measure and improve the performance of our advertising
- Measure and improve the performance and usability of our websites
- Detect and prevent fraud, spam, and abuse
- Comply with legal obligations and enforce our agreements
3. SMS and Mobile Communications
If you provide your mobile number, LivSmart may send you text messages about your consultation, your appointment, and your project.
- Message frequency varies. You may receive appointment confirmations, reminders, follow-ups, and occasional service or promotional messages.
- Message and data rates may apply. Your mobile carrier's standard rates apply to all messages.
- To opt out, reply STOP to any message. You will receive one confirmation message and then no further texts, except where you later opt in again.
- For help, reply HELP or contact us at (702) 749-9834.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive text messages is not a condition of any purchase.
Your mobile information and SMS opt-in consent will not be sold or shared with any third party for promotional or marketing purposes. We do not share your mobile opt-in with any third party for purposes unrelated to delivering the messages you asked for.
4. Cookies, Analytics, and Advertising Technologies
We use cookies, pixels, and similar technologies on our websites.
Analytics. We use Google Analytics to understand how visitors use our sites, including pages visited, time on site, and device and browser type.
Advertising. We use the Meta Pixel and the Meta Conversions API to measure the performance of our advertising on Facebook and Instagram, and to show ads to people who have visited our sites or who resemble our customers. When you submit a form, we may send Meta a version of your email address and phone number that has been converted into an irreversible code (a cryptographic hash) so that Meta can measure whether its advertising worked. Meta receives this information as a service provider for advertising measurement and audience purposes.
Third-party tracking across sites. Third parties, including Google and Meta, may collect information about your online activities over time and across different websites when you use our sites. We do not control that collection.
Your choices. You can disable or delete cookies through your browser settings. You can opt out of Google Analytics using Google's browser add-on, and you can adjust Meta's advertising settings inside your Facebook or Instagram account. Disabling cookies may affect how parts of our sites function.
Do Not Track. Our websites do not currently respond to browser Do Not Track signals.
5. How We Share Your Information
We do not sell or rent your personal information for money.
We share your information only in these situations:
Category of third party |
Why we share |
|---|---|
Customer relationship and messaging platforms (for example, GoHighLevel) |
To store your record, send appointment texts and emails, and manage follow-up |
Analytics providers (for example, Google Analytics) |
To measure website performance |
Advertising platforms (for example, Meta) |
To measure advertising performance and build advertising audiences |
Installation, service, and subcontractor partners |
To schedule, design, and complete your project |
Financing partners, only if you apply |
To process a financing application you initiated |
Professional advisors, insurers, and IT providers |
To operate and protect the business |
Legal authorities |
When required by law, subpoena, or court order, or to protect our rights or someone's safety |
A successor entity |
If our business is sold, merged, or reorganized |
Some of this sharing, particularly the advertising activity described in Section 4, may be considered "sharing" or "targeted advertising" under certain state privacy laws even though no money changes hands. See Section 8 for how to opt out.
Mobile opt-in data is excluded from all of this. As stated in Section 3, we never share it for third-party marketing.
6. Data Retention
We keep your information for as long as needed to respond to your inquiry, deliver and support your project, and meet our legal, tax, warranty, and accounting obligations. Records tied to a completed installation are typically retained for the length of the applicable warranty plus any period required by Nevada law. Inquiry records that do not result in a project are typically retained for up to three years.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Everyone
- Email. Unsubscribe using the link in any marketing email.
- Text messages. Reply STOP to any message.
- Phone calls. Tell us on any call and we will remove you from our calling list.
- Review, correct, or delete your information. Email privacy@livsmartsolar.com or write to the address in Section 12. Tell us what you want reviewed, corrected, or deleted. We will verify your identity before acting and will respond within 60 days.
Nevada residents
Nevada law (NRS 603A.340 and NRS 603A.345) allows Nevada consumers to submit a verified request directing us not to sell any covered information we have collected or will collect about them. We do not currently sell covered information as that term is defined in Nevada law. To submit a request anyway, or to ask whether our practices have changed, email our designated request address:
Include your name, the email address and phone number you gave us, and the property address if you have one on file with us, so we can verify your identity. We will respond within 60 days.
Residents of states with comprehensive privacy laws
Depending on where you live, you may have the right to know what personal information we hold about you, to correct it, to delete it, to receive a copy of it, and to opt out of targeted advertising. To exercise any of these, use the designated request address above. We will not discriminate against you for exercising these rights.
9. Third-Party Websites
Our sites may link to websites we do not operate. We are not responsible for the privacy practices or content of those sites. Read their policies before providing information.
10. Children's Privacy
Our websites and services are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make a material change, we will post the updated policy on this page, change the "Last Updated" date at the top, and, where the change materially affects how we use information you already gave us, notify you by email at the address we have on file.
12. Contact Us
LivSmart 5 Longevity Dr. Henderson, NV 89014
Solar and smart home: (702) 749-9834 Luxury Lighting: (702) 508-6441 General email: info@livsmartsolar.com Privacy and data requests: privacy@livsmartsolar.com
Nevada Contractor License #0080786
